Terms & Conditions

Artwork, photo and content permissions

As a Picktown customer, you may submit content for print, including photography, artwork, text and the like. You are solely responsible for your own content and the consequences of submitting and printing your content. You affirm, represent and warrant that you own or have the necessary licenses, rights, consents and permissions to publish content you submit. Likewise, you license to 

Picktown all patent, trademark, trade secret, copyright or other proprietary rights in and to such content for reproduction, distribution and promotional purposes.

For clarity, you retain all of your ownership rights in your content. However, by submitting content to Picktown you hereby grant Picktown permission to use, reproduce, distribute, prepare derivative works of and display the content in connection with our products, services and website. Content may be used for but not limited to the following: samples, website imagery, promotional materials and displays in retail stores and trade shows.

You may expressly decline permission to use your content for such purposes during the custom digital proof approval process or by contacting us.

Picktown does not endorse any content displayed in online images or samples or any opinion, recommendation or advice expressed therein, and Picktown expressly disclaims any and all liability in connection with content.

Picktown does not permit copyright-infringing activities and infringement of intellectual property rights, and we will remove such content if properly notified of the infringement on another’s intellectual property rights. Picktown reserves the right to remove or discontinue use of any content without prior notice.


These terms and conditions and the privacy policy shall govern the use by you of this website (“picktown.co.uk”) and together shall constitute an agreement between you and Picktown. If you do not agree to these terms and conditions and privacy policy, you must not use this site.

Review of Terms

These terms and conditions are subject to change from time to time, such changes to be effective upon posting on this website. Your continued use of the website after any such changes will indicate your acceptance of such changes.

User Conduct

In using this Site, you agree to not:

    • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
    • Upload, download, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, or any other form of solicitation;
    • Upload, download, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
    • Upload, download, post, email or otherwise transmit false or misleading information;
    • Disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers, or networks connected to or accessible through the Site or affiliated or linked websites;
    • Access, tamper with or use non-public areas of the Site. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution;
    • Disrupt or interfere with any other user’s enjoyment of the Site or affiliated or linked websites.

No Resale

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site or access to the Site without Picktown’s express written consent.


Prices for products are described on the Site. Prices and products may change at Picktown’s discretion.

Website Changes

Picktown reserves the right to alter, amend, vary or otherwise change any information on this Internet site at any time and without notice to you.

Links to other Websites

The provision of any URL or link is done for the convenience of users of this Internet site. It does not constitute an endorsement by Picktown of that URL or link or the information at that Internet site.


Unless expressly stated otherwise, Picktown claims copyright ownership of all material on this Internet site.

You may download, display, print and reproduce this material in unaltered form (attaching a copy of this notice) for your personal, non-commercial use. Picktown reserves the right to revoke such permission at any time.

Apart from this permission and uses permitted under the Copyright Act 1968, all other rights are reserved.

Contact us with any requests for further authorisations, including authorisations to use material on this web site for commercial purposes.

Contact us if you believe copyrighted work is available on the Picktown website in such a way that constitutes copyright infringement, or a breach of an agreed licence or contract.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom printed products are non-returnable unless the product has been printed incorrectly or misprinted eg: blurry, off-centre, incorrect colours, image is unlike the digital proof provided with initial order confirmation email. Or, we have supplied the incorrect gauge, guitar pick/guitar strap colour or shape. If such an error has occurred we will re-print your order free of charge upon receipt of your rejected product.
If you would like to return a custom printed products you may contact us by email to arrange a return (shipping costs are at the customers expense).
Once we have received your returned order we will inspect the products and determine whether a re-print is necessary. The final decision on whether we will re-print your order lies with us (Picktown). If we believe your order matches the digital proof provided we will return the picks to you and you will be charged for the shipping.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store and in digital proofs. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Additional non-returnable items:
Gift cards
Downloadable software products

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at picktown@btinternet.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at picktown@btinternet.com and send your item to: 58 Fraser Street, Shaw, Oldham, OL2 7SD, UK.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 58 Fraser Street, Shaw, Oldham, OL2 7SD, UK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us within 30 days of receiving your order to let us know you’d like to return your order and why. Unfortunately we don't accept returns if you simply change your mind.