Shipping 

Custom Pick Orders

Order Lead Times

UK: 14 to 21 days*

EU/International: 21 to 28 days*

* When a custom pick order is placed, we will always email you with a digital print proof  of your picks for you to approve prior to printing, to ensure the picks always meet your exact requirements. Delivery lead times are based from when orders are approved.

We do our best to meet these delivery times, occasionally the volume of orders in our system may affect the delivery date, and around Public Holidays, order lead times could be longer. If so, we will keep you informed via email.

You can also enter your order deadline in the 'Extra Comments' box when ordering. We will always try to accommodate rush orders. 

If you have a specific deadline, or you would like to place a large order of over 2000 picks, please contact us before you order.

Shipping Costs

We ship custom pick orders to the EU, and to many other countries worldwide, (see the full countries list on the shopping cart page).

UK customers have the shipping options of Royal Mail Insured & Signed For, (for orders up to 200 picks), and Royal Mail Special Delivery. EU customers have the shipping options of Royal Mail International Standard, (for orders up to 100 picks), and Royal Mail International Insured, Tracked & Signed. International* orders are via Royal Mail International Insured Tracked & Signed.

You can view the shipping cost options in the rates calculator in your shopping cart.

All orders are duty paid within the EU. Orders shipped outside the EU will be subject to local taxes on delivery.

*For international custom pick orders, the maximum order is 200 picks, or 100 TRU Grip picks. If you require larger quantities, or for a country not listed, please contact us  

Online Store Orders

Orders from our online store usually ship within 2 business days, unless it is out of stock - in which case we will contact you to arrange a refund or replacement.

UK customers have the shipping options of Royal Mail Insured & Signed For, and Royal Mail Special Delivery for larger/higher value orders.

EU/International customers have the shipping options of Royal Mail International Standard, and Royal Mail International Insured, Tracked & Signed for larger/higher value orders.

All orders are duty paid within the EU. Orders shipped outside the EU will be subject to local taxes on delivery.

Returns

We want you to love your item, so all you need to do is contact us within 30 days of receiving them to let us know you’d like to return your order and why.

Unfortunately we don't accept custom pick order returns if you simply change your mind, only if there has been a printing error or we supplied the wrong item.

Online store items can be returned if you are not happy with the product.

More information on Returns can be found here.